Customers and interested parties often use the Internet to find out more about products and solutions. However, it is difficult to present products that are complex or that require explanation adequately on websites. Possible variations of a product are especially difficult to display online or in classic product catalogues.
The solution? Enomic enables you to present complex and varied products and solutions attractively on the Internet.
- Product consulting on the Internet
- Enable interactive selection
- Offer a greater product experience
- Greater consumer appeal for customers
- Better customer service on the Internet
- Independent of business hours
- Even for complex products
- Plausibility check
- Accurate product selection
- Automate standard queries
- Free up internal staff
- Service advantage over competition
- Potential for cross- and up-selling
- Easy to update the online configurator
If customers research complex products online, they usually have to make do with text-based information or else they are referred to the sales team. Not all potential purchasers are willing to overcome such hurdles, however. With a configurator-based online system from Enomic, things are different. We enable website visitors to experience your products interactively. Customers are supported in selecting products and can configure variants according to their individual requirements, calculate prices, and even place orders for these products.
Your customers are no longer tied to your business hours. You can provide your customers with an information and order service around the clock, seven days a week. You won't lose any more customer contacts outside of business hours. The product logic defined in the configurator ensures that the solutions put together by the customer can actually be produced.
Does your sales team spend too much time dealing with a large number of routine queries? With Enomic you can ensure that some of these queries are handled online by the customers themselves. This is a win-win situation: your product range has more online impact, generating additional demand and reducing the number of queries you have to handle at the same time.